FAQs

What’s the difference between my vagina and my vulva?

The term 'vagina' is often mistakenly used to describe the entire female genital region, but this is inaccurate. In simple terms, the vulva encompasses all the external parts of the female genitalia, including visible components like the clitoris, labia minora and majora, and the urethral opening. On the other hand, the vagina refers to the internal muscular canal connecting the vulva to the cervix, with the only visible part being the vaginal opening. To put it even more plainly: if it's outside, it's your vulva; if it's inside, it's your vagina.

So why do we need to care for it?

Intimate care focuses on the sensitive skin of your vulva, not your vagina. Your vagina is self-cleaning. The vulvar skin is thinner and more sensitive, responding to hormonal changes during different life stages, such as the menstrual cycle, pregnancy, menopause, or hair removal. It can experience various conditions like irritation, dryness, thinning, discolouration, and ingrown hairs. Our intimate wellness range helps combat odours and promotes a resilient vulvar skin, preventing ingrown hairs, maintaining hydration, skin elasticity, and enhancing the overall well-being of this delicate area.

Why is feminine hygiene important?

Proper feminine hygiene helps prevent discomfort, infections, and odour while promoting confidence and self-care. It's essential for overall well-being.

How do I choose the right feminine hygiene products?

Consider your unique needs and preferences. Opt for products that are pH-balanced, hypoallergenic, and free from harsh chemicals, such as Fig Femme's offerings.

Is it necessary to use specific products for feminine hygiene?

While it's not mandatory, using specialised feminine care products can provide added comfort, freshness, and confidence. Our products are designed with this in mind.

Why is this product pH-balanced for my Vulva?

Fig Femme is designed to nourish and support the health of your vulva, not mess with the sciency stuff, which makes us function as healthy women. A normal vaginal pH level sits between 3.8 and 4.5, which is moderately acidic (keeping in mind, what constitutes a “normal” pH level can vary slightly, based on your age and hormone levels). So why does vaginal pH matter when it comes to our product formulations? Well, an acidic vaginal environment is protective. It creates a barrier that prevents unhealthy bacteria and yeast from multiplying too quickly and causing infection. It’s important for us to recognise the incredible work our lady bits do to regulate itself and Fig Femme is designed to support, not hinder, these levels. You might also note that our formulation is specifically designed for the vulva, NOT the vagina.  Therefore the pH is a little different as it is designed to sit on the skin’s surface for 15‑20 minutes, unlike a wash that is diluted with water and quickly rinsed away.

I’m into the all-natural look, can I still use Fig?

Of course! Whether you are au naturel, bare, experimenting with hairstyles or even be jewelled – Fig Femme does not discriminate. Just keep in mind results may vary due to different hairstyles and thickness.

Can I use Fig Femme during menopause?

Yes! It may even help with vaginal dryness that comes with menopause.

Isn’t it sufficient to wash my intimate area with water?

Yes, cleaning with water could be sufficient. For a fresh feeling, very often people would like to wash with a pH-balanced product free of any irritating components otherwise the natural flora can be disturbed.

How do I maintain the natural pH of my intimate areas?

Choose pH-balanced and gentle products for cleansing and avoid using harsh or scented soaps that can disrupt your natural pH.

What are common signs of an imbalance in vaginal pH?

Signs may include itching, burning, unusual discharge, and odour. Maintaining a balanced pH can help prevent these issues.

What should I do if I experience discomfort, itching, or unusual discharge?

If you experience persistent discomfort or changes in your intimate areas, it's advisable to consult a healthcare provider for an evaluation.

Is it normal for the vulva and vagina to have a natural scent?

Yes, it's entirely normal for the vulva and vagina to have a mild, natural scent. Avoid using scented products to maintain this natural balance.

Why should I use this product?

Fig Femme can be used as part of your ongoing self-care routine to assist with various skin concerns, all whilst supporting a healthy pH balance. With key ingredients such as Rosa Damascena Flower Water, proven to increase elasticity; Glycerin, to help with hydration; and Lactobacillus Ferment (a non-living probiotic), to help the skin’s microbiome, Fig Femme products aim to strengthen the skin’s ability to defend itself from aggressors (goodbye pesky irritation), whilst doubling up as your go-to, all-rounder vulva mask.

What makes Fig Femme products pH-balanced?

We use special formulations that match the natural pH of your intimate areas to ensure they remain balanced and healthy.

Can I use Fig Femme daily?

Yes, you can use Fig Femme products daily. They are designed to be gentle, pH-balanced, and safe for everyday use to help you feel fresh and confident. Follow the usage instructions for the best results.

Can I use Fig Femme products during pregnancy or post-pregnancy?

Our products are safe to use during and after pregnancy to provide gentle care and comfort.

Are Fig Femme products suitable for sensitive skin?

Yes, our products are designed to be gentle and nourishing, making them suitable for various skin types, including sensitive skin.

Do Fig Femme products contain parabens, sulphates, or synthetic fragrances?

No, our products are free from added parabens, minerals, sulphates, synthetic fragrances, and other potentially harmful ingredients.

What ingredients are used in Fig Femme products?

Our products feature natural and vegan-friendly ingredients, free from synthetic fragrances, harsh chemicals, and discomfort. Read more here.

Are Fig Femme products safe for my intimate areas?

Yes, all our products are pH-balanced, hypoallergenic, and formulated to be gentle and safe for your most delicate skin.

Do our products contain palm oil?  

Yes, it is found in one of our ingredients - Glycerin.  But we stress that the palm oil in this is Round Table on Sustainable Palm Oil (RSPO) certified, meaning our suppliers have gone through an extensive auditing process that looks into various environmental and social factors for them to be recognised as being RSPO approved.  This certification enables them to trade and produce sustainable palm oil and in return helps to minimise the negative impact of palm oil cultivation on the environment and communities in palm oil producing regions.

Are your products tested on animals? 

No, our products are not tested on animals.

Where is the product made?

Fig Femme is designed in Australia by our female-led team and the Restore Mask is made in Taiwan.

What’s in your products?

For full ingredient lists. please see below: link to glossary

Should I use this product if I am suffering from thrush or vaginal irritation?

While we anticipate that it helps with your irritation, everyone’s skin is different. Please seek medical advice from your doctor before using our products on aggravated skin.

What should I do if the serum does go into my Vagina?

If this does occur, discontinue using the mask, jump in the shower and wash your vagina with warm water to remove any trace of the product. Our Botanic Oil is not meant to be used inside the vagina as a lubricant or vaginal moisturiser. While it’s completely safe for your entire vulva area, it has only been tested for external use.

Will the product be effective if placed in the freezer and cooled for use after waxing/laser etc.?

You may cool the product in the refrigerator (but not lower than 4 degrees), but the freezer is not recommended. Please note that it is not to be used on damaged or broken skin.

What is the shelf life of Fig Femme products?

Our products typically have a shelf life of 24 months from the date of manufacture. Please check the specific product packaging for details.

Do you ship Internationally?

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

Deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. We also offer an express option for those of you who want your Fig order fast! 

What shipping carriers do you use?

We use all major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer free shipping? 

We offer free shipping over $60 Australia-wide and free shipping over $200 internationally. 

Can't see what you're looking for? Feel free to send us an email via info@fig-femme.com and one of our friendly Fig Femme team members will be in contact shortly. 

If you are not completely satisfied with your purchase from Fig Femme, we're here to help. Please contact us at info@fig-femme.com within 14 days of your purchase to address any issues and initiate the return process.

For returns, we recommend sending the product back via Registered Post. We suggest that you prepay all postage costs. It's important to note that you are responsible for the product until it reaches us. This includes any risks of loss, theft, or damage during transit. Therefore, we recommend insuring your parcel and providing a tracking number. Fig Femme cannot be held responsible for parcels that are lost or damaged in transit if they are not insured or tracked.

To arrange a return, please reach out to our customer service team at info@fig-femme.com.

Do you offer any partnerships or collaborations with other brands?

Yes, Fig Femme collaborates with industry leaders to empower women in their intimate wellness journey. Explore our "Partnerships" page for more information.

Does Fig Femme support sustainability?

Yes, we are committed to eco-friendly practices, and our products are 100% biodegradable. Read more about our sustainability practices here

How can I enquire about wholesale opportunities with Fig Femme?

To learn more about our wholesale program and initiate the process, please contact our dedicated wholesale team by emailing info@fig-femme.com.

Is Afterpay available? 

Yes, we do offer Afterpay as a payment option

What is your privacy policy? 

Please find our privacy policy here - (Link privacy policy)